PRIVACY NOTICE

MediJourn Solutions Private Limited  is committed to protecting the privacy of the personal data provided to us in our capacity as a data fiduciary. In this Privacy Notice (Version.2.0), we explain our rules and practices for collection and processing through your use of our website, www.medijourn.com [and the application].

The Website [and the application] enables the following services to be availed by an individual by their access of the Website [and the application]:

1. Finding appropriate medical consultant
2. Second medical opinion
3. Telemedicine services
4. Selection and recommendation of hospitals
5. Treatment selection
6. Specific speciality treatments
7. Ayurveda and wellness consultancy
8. Career opportunities
9. Health check packages
10. Health risk assessment
11. Insurance details
12. Airport transfer
13. Hotel bookings
14. Visa assistance
15. Patient Feedback
16. Opinions
17. Call Services
18. Refund and Payment

Services shall include any further services introduced by the Company on the Website [and the application].

Please note that the contents of this Privacy Notice do not apply to

1. any offline or other means apart from this Website [and the application] through which your personal data has been shared with us,
2. data being shared with us for the purposes apart from the usage and access of this Website [and the application], and 
3. in relation to our healthcare services, including telemedicine services provided by us.

The information shared with us by any offline or other means apart from this Website [and the application], for purposes apart from the usage and access of this Website, shall be governed by the terms of Privacy Notice.

As used in this Privacy Notice,

(1) “information” includes date, message, text, images, sound, voice, codes, cookies, computer programs, software and data bases or microfilm or computer generated microfiche, this does not include the data shared by an individual during the provision of healthcare services, including telemedicine services;

(2) “personal data” refers to any information in digital form which is capable of identifying you (either directly or indirectly, in combination with other information available or likely to be available with us);

(3) “processing” in relation to digital personal data, means a wholly or partly automated operation or set of operations performed on digital personal data, and includes operations such as collection, recording, organisation, structuring, storage, adaptation, retrieval, use, alignment or combination, indexing, sharing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction of personal data.

Through your usage of this Website [and the application], we may collect certain information from you that may constitute your personal data. Such information may be collected from you via this Website [and the application] through direct or indirect means. Regardless of the collection method, any personal data that we collect from you via our Website [and the application] is used and processed by MediJourn in accordance with applicable law, including the Digital Personal Data Protection Act, 2023, as amended from time to time, and rules made thereunder.

By accessing this Website, you have been asked to provide your approval to the Terms of Use and the Privacy Notice of the Website [and the application], in order to access and view our content on the Website [and the application]. By way of such agreement, you agree to have consented under applicable law, including the Digital Personal Data Protection Act, 2023, and the rules thereunder, for us to collect and process your personal data in the manner prescribed in this Privacy Notice. Please read our Terms of Use carefully. If the same are not acceptable to you and you choose not to provide your consent, we request that you forthwith exit and discontinue the use of the Website [and the application].

1. Collecting And Using Your Personal Data :

1. Types Of Data Collected

   • The information we collect includes your name, title, company or organisation name, work email, work phone, work or home address, information about your job function, information about your company, information in any work profiles/resumes shared with us via the Website [and the application] and credit card information (if applicable). We may also collect the following information:
   • Information about your use of this Website [and the application];
   • Information that you provide using for the purpose of registering with the Website [and the application] and/ or providing any feedback (including your personal details, email address);
   • Information about transactions if any, carried out over this Website [and/or the application] for payments, etc.
   • Information about your preferences pertaining to this Website [and/ or the application];
   • Geographic information such as location and pin code;
   • Information that you provide for the purpose of using Services;
   • Any other information that you voluntarily send to the Company.

2.  Information Automatically Collected

   • We collect information pertaining to system requirements to enhance the services provided on the Website [and the application], such as your internet protocol (IP) address, browser type, browser version, the pages of our service that you access, the time and date of your visit, the amount of time spent on those pages, unique device identifiers, referring/ exit pages, operating system, and other diagnostic information.
   • We also compile summarised data about visitors accessing the Website, encompassing viewed pages, clicked links, advertisements, searched terms, and other actions related to the Website. In addition to the above, specific information is collected from your browser such as the access times, language of the browser, and the Uniform Resource Locator (URL) of the referring website. This information aids in improving the content of our Website. It is important to note that we do not utilise this information to track individual visitor activities, and the aggregated data cannot be traced back to individual visitors unless they have willingly disclosed their identity.
   • When you use a mobile device to access the Website and the application, we collect data about the type of mobile device used, your mobile device’s unique ID, your mobile device’s IP address, your mobile operating system, the type of mobile internet browser used, unique device identifiers, and other diagnostic data. It is important to note that we do not utilise this information to track individual visitor activities, and the aggregated data cannot be traced back to individual visitors unless they have willingly disclosed their identity.

3. Automated Decision Making and Profiling

   • Unless otherwise required under applicable laws, we do not use your information for the purposes of automated decision-making. In case such a requirement arises, we will inform you of any such processing and provide you with an opportunity to object to such processing of your personal data.

4. Tracking Technologies and Cookies

   • Our Website [and the application] can automatically gather data during your usage, including details such as Internet Service provider (ISP), browser type (if applicable) and version, operating system and device type, average time spent on our Website [and the application], pages viewed, accessed information, IP address used for connecting your computer to the internet, and other pertinent statistics. This information is commonly termed as web analytics and/or clickstream data. We also use cookies and action tags technologies to monitor your visits, preferences, and profile information. Beacons, tags, and scripts are utilised as tracking technologies to collect and track information, as well as to improve and analyse our service.
   • A cookie is a small, unique text that a website can send to your device when you visit a site. We use the following kinds of cookies such as language preferences, session cookies, website functionality cookies required for functioning of the website, analytics cookies for collecting and reporting visitor information, etc.
   • Please visit our Privacy Preference Page for accepting or rejecting cookies. The majority of web browsers have the capability to either notify you about the use of cookies or decline them altogether. You can also configure your browser settings to reject all cookies or to notify you when a website attempts to place a cookie on your computer. It is important to be aware that refusing specific cookies may impact your ability to fully utilise our website.
   • Additionally, we use action tags to assist in identification and tracking of web page performance on the Website. This enables us to assess the performance benchmarks of the Website and manage its content. Furthermore, action tags may be utilised in emails to evaluate the effectiveness of specific communications and marketing campaigns. Unlike cookies, which are stored on your computer or mobile device’s hard drive by a Website, tags are invisibly embedded.
   • Additionally, certain sections of our service and emails may contain small electronic files known as web beacons (also known as clear gifs, pixel tags, and single-pixel gifs) that allow the Company to count users who have visited those pages or opened an email, as well as other website statistics (for example: recording the popularity of a specific section and verifying system and server integrity).

2. Purpose Of Data :

1. The information collected on this Website [and the application] will be used to operate the Website [and/or the application], provision of Services and or carry out the transactions you have requested or authorised. In support of these uses, MediJourn may use your personal data to provide you with more effective Service, including any services requested by you for telemedicine and consultation, to improve the Website, and to make the Website easier to use by eliminating the need for you to repeatedly enter the same information or by customising the Website to your particular preference or interests.
2. In addition to the above, information collected on the Website [and the application] may be stored and processed in India or any other country in which MediJourn or its affiliates, subsidiaries, or agents, maintain facilities, subject to any restrictions under applicable laws, in order to:
   • For the performance of a contract: the formulation, compliance, and execution of the purchase contract for the Services you have purchased, or of any other contract with us through the service.
   • To contact you: to contact you by email, phone calls, messaged, or other equivalent forms of electronic communication, such as a mobile application’s push notifications for updates or informative communications related to the functionalities, products, or contracted services, including security updates, when necessary or reasonable for their implementation.
   • To provide you with notifications and send you news, special offers, and general information about other items, Services, and events that we offer that are comparable to those you have previously purchased or inquired about, unless you have requested not to receive such information.
   • For business transfers: whether as a going concern or as part of bankruptcy, liquidation, or a similar proceeding, we may use your information to assess or carry out a merger, divestiture, restructuring, reorganisation, dissolution, or other sale or transfer of some or all of our assets, in which personal data held by us about our service users is among the assets transferred.
   • For other purposes: we may use your information for other reasons, such as data analysis, identifying usage trends, establishing the success of our promotional activities, and evaluating and improving our service, goods, services, marketing, and customer experience.
   • enable your access to and use of the Services;
   • publish information about you on the Website;
   • provide to you Services that you request;
   • respond to and manage your requests to us;
   • send you statements and invoices;
   • collect payments from you.

We may additionally use your personal data to provide you with important information about the Service that you are using, including critical updates and notifications. Additionally, with your permission, we may send you information about other Company services, (and/or share information with Company partners so they may send you information about their products and services).

In addition to the above, we may also process your personal data

(a) during the course of hosting and maintenance of our digital infrastructure, archival and storage purposes, system implementation and maintenance services, maintenance of cybersecurity, information security and data protection services and support,

(b) for the purposes of compliance with applicable laws, and

(c) for any other legitimate purposes prescribed under the Digital Personal Data Protection Act, 2023 and the rules thereunder and other exemptions available under applicable laws.

3. Disclosure Of Your Personal Data :

1. MediJourn occasionally hires other vendors to provide limited services. In such cases, we will provide those vendors only the information they need to deliver the service. They are required to maintain the confidentiality of such information and are prohibited from using such information for any other purpose.
2. MediJourn may disclose information if required to do so by applicable laws or in good faith that such action is necessary to:
3. conform to applicable law or comply with legal process served on MediJourn or the Website;
4. Protect and defend the rights or property of MediJourn and our family of websites; or
5. Act in urgent circumstances to protect the personal safety of MediJourn employees or agents, users of MediJourn’s services, or members of the public.
6. MediJourn may disclose your personal data for any other purpose with your consent.
7. Where MediJourn discloses your personal data to its agents or sub-contractors for these purposes, the agent or sub-contractor in question will be obligated to use such personal data in accordance with the terms of this Privacy Notice. In addition to the disclosures reasonably necessary for the purposes identified elsewhere above, MediJourn may disclose your information to the extent that it is required to do so by applicable laws, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise, or defend its legal rights.
8. In case you require further information about the extent of our disclosures of the information collected from you, we request you to contact our authorised officer in the manner prescribed below.

4.Control Of Your Personal Data :

1. As per the provisions of the Digital Personal Data Protection Act, 2023, you are entitled to certain rights as a data principal, including the following:

• • Right to obtain a summary of personal data being processed by us, and the processing activities undertaken by us in relation to such personal data;
  • The identities of other data fiduciaries or data processors with whom your personal data has been shared by us, along with a description of such personal data;
  • The right to correction, completion, updating, and erasure of your personal data, for the processing of which you have previously provided your consent;
  • Right to grievance redressal, in respect of any actions undertaken by us or our authorised officer, in relation to your personal data and exercise of your rights; and
  • Right to nominate any other individual, in the event of your death or incapacity, who would be entitled to exercise the aforementioned rights on your behalf, in relation to your personal data.

2. In case you wish to exercise any of the above rights, and/or withdraw or modify your consent provided to us at any time pertaining to your personal data provided to us, we request that you contact our authorised officer via the procedure prescribed below.

5. Securing Your Data :

• MediJourn stores all information that you provide on its secure servers. Information relating to electronic transactions entered into via this Website [and the application] shall be protected by encryption technology.
• In case any information collected by us via this Website [and the application] is stored and processed and transferred between any of the countries in which MediJourn operates or by any other external entities, we ensure that such entities protect your personal data by applying the same/higher level of protection required under protection/privacy laws applicable in India and this Privacy Notice.

6. Retention Of Your Personal Data :

• Except as otherwise required by applicable legal and regulatory requirements, the Company will only retain your personal data only for as long as necessary for the reasons outlined in this Privacy Notice and data retention and archival policy. We will preserve and use your personal data only to the extent necessary to fulfil the purposes for which the personal data was collected, to meet our legal obligations (for example, if relevant laws compel us to keep your data), and for archival purposes. Thereafter, we will delete your personal data from our systems and servers. To learn more about the timelines we adhere to for the destruction of your personal data and the criteria we use to determine how long we retain your data for, please refer to our Data Retention Schedule.

7. Transfer Of Your Personal Data :

• Your personal data, in addition to being processed in the Company’s operating offices, may also be transferred to certain other locations for processing purposes. In such cases, your personal data may be transferred to and stored on computers located outside of your state, province, nation, or other governmental jurisdiction, where data protection rules may differ from those in your jurisdiction.

In such cases, we will take all reasonable steps to ensure that your personal data is treated securely, by applying the same/ higher level of protection required under protection/privacy laws applicable in India and this Privacy Notice.

8. Links To Other Websites :

• Our Website [and the application] may contain connections or links to external third-party websites that are not operated by us. If you click on such a third-party link, you will be directed to the third party’s website. We have no control over, and accept no responsibility for, the content, privacy policies, privacy notices, consent forms, or other such practices of third-party websites or services.

9. Updates To This Privacy Notice :

We may update the contents of this Privacy Notice from time-to-time, basis our business operations and objectives, and/or to comply with the requirements of applicable law. A copy of the last updated version of our Privacy Notice may be procured by a written request to our authorised officer, via the correspondence channels specified below. In case of any material changes to this Privacy Notice, which impacts the validity or extent of consent provided by you, we will attempt to inform you of the same at the earliest and procure requisite additional consent form for such processing of your personal data.

10. Authorised Officer :

1. If you have any questions about our Privacy Notice or our Website, or if you wish to submit a grievance or exercise your rights under applicable data protection laws pertaining to your personal data, please contact our authorised officer at.
2. As per the provisions of the Digital Personal Data Protection Act, 2023, you are also legally entitled to submit any grievance pertaining to our processing of your personal data, to the Data Protection Board of India.

11. Miscellaneous :

1. This Privacy Notice forms a part of the Terms of Use pertaining to the Website [and the application], and shall, in all respects, be governed by and construed in accordance with the laws of India, without regard to any conflict of law principles. You agree to submit to the exclusive jurisdiction of India and the Data Protection Board of India and any appellate authorities thereto, in connection with any dispute arising out of or in connection to this Privacy Notice.
2. You further agree that all information disclosed by you via usage of this Website [and the application] has been disclosed willingly and without any coercion. Further, please note that you are legally responsible for (a) complying with applicable laws for exercise of your rights, (b) not impersonating any other person or providing personal data of any other person to us without ensuring their proper consent for such disclosure, (c) not suppressing any material information which providing your personal data, (d) not registering any frivolous or false complaint or grievance with us or any governmental authorities pursuant to this Privacy Notice, and (e) furnishing only authentic and verifiable information while exercising your rights to erasure or correction of your personal data. No liability pertaining to the authenticity, accuracy, genuineness, misrepresentation, fraud, negligence, etc., of the information disclosed shall lie on us or any third parties in receipt of your information.
3. This Privacy Notice has been issued in the English Language. Please note that you have an option to review this Privacy Notice in any of the following languages: Assamese, Bengali, Bodo, Dogri, Gujarati, Hindi, Kannada, Kashmiri, Konkani, Malayalam, Manipuri, Marathi, Maithili, Nepali, Oriya, Punjabi, Sanskriti, Santhali, Sindhi, Tamil, Telugu, and Urdu. In case you wish for a copy of such notice in any of the foregoing languages, we request that you inform our authorised officer in the manner specified above.